So i receive my Fitbit Charge HR 3 days ago. One of the main features i bought it was because after you set up and connect your fitbit charge HR you can receive call notifications on your device. However, the sad part is that i cannot get this feature to work.

I use an HTC one m8, android version 5.0.1. The fitbit app syncs the device data on my phone through a bluetooth connection. This seems to work absolutely great. All information gets updated instantly as soon as i log into the app. The app also allows you to enable the get call notifications feature and will walk you through the pairing process. Unfortunately, my phone is unable to pair with my Fitbit device. The error message i receive when i try to enable the feature is 'Couldn't pair with Charge HR because of an incorrect PIN or passkey', or, 'unable to pair device.'

I have tried everything from rebooting my phone, deleting cache, factory resetting, deleting the the fitbit app and installing again, resetting my fitbit device. I've done it all!!

The question is, is the problem related to android and my htc one m8? has anyone faced a similar issue? I have looked through the list of supported devices and it says that the htc one m8 is a supported device.

Help please

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